Delivery & Returns

Delivery

UK Standard Delivery

Royal Mail 1st Class Special Delivery Tracked is FREE as standard for all orders. Delivery can take up to 5 working days*, please wait the 5 working days before contacting the Customer Care team to chase your order.

 

If you have a query, please contact the Customer Services are team via email customerservices@teal92.com.

 It is important to include your order number and as much detail as possible to avoid delay.

 At present we are currently receiving high enquiry volumes and will get back to you as soon as possible.

 We will always do our very best to get each product out to you as quickly as possible!

*Please note, working days are Monday-Friday with the exception of UK public holidays.

 

Returns & Replacements

Returns

At TEAL92 we want to ensure that you receive the right garment, whether it be down to fit or seeing the garment once it has arrived. We offer a transparent returns policy if the garment is 'just not for you'.

 You can buy with confidence knowing that if you are unhappy with the garment in any way we will refund or exchange the garment as long as it is returned unworn, within our returns period. In alignment with the Consumer Contract Regulations our returns period for a refund/exchange is to notify us within 14 days of receiving your purchase and returning and products within 28 days unless otherwise stated.

Faulty Items

If you believe an item is faulty, please contact the TEAL92 customer service team on via email at SALES@TEAL92.COM as we will be in touch as soon as possible.

Wrong Item

In the unlikely event, the item you received is not what you originally ordered please contact customer services as soon as possible and within 14 days of receipt, we will then advise on how to proceed with the return. We will cover postage costs for our error.

Refunds

Please note that for any returns or exchanges the original tags and swing tickets must be attached to the garment, the garment unworn, and in the same condition for TEAL92 to be able to process any refunds or exchanges.